FAQs

The following are some frequently asked questions, for other questions, please contact us, we are very happy to help you or just chat and learn together
E-mail: mookidooinfo@gmail.com, WhatsApp:+8615818041646
Q:How long can I get the goods?
A:Order processing time 1-5 days (depending on the quantity of the order)

Shipping time:Free shipping 5-15 days, Expedited: 3-7 days

Q:How to track my order? Shipping method?

A:Please check the tracking number on the order page, shipping email or contact us,You can track your package with your tracking number at: www.17track.net
Expedited Shipping Company: DHL,FEDEX,UPS

Q:How do I choose a size? Is true-to-size?

A:You can choose according to the size table on the product details page. Generally, you choose according to your baby height and age. They are all real children's sizes. If you have any questions, please contact us for help.

Q:What payment methods are available?

A:

Q:Do you provide wholesale ,drop shipping,custom made ?

A:Yes, we provide Wholesale, Retail, Customized, Dropshipping

For wholesale, we will provide discount and sample service, it only takes 3-7 days to arrive.

For drop shipping, we can send the goods to your customers directly, if you want, we will not leave information about us.

For custom made,We can provide you with style design, customized drawings, logo sewing etc. more details, please contact us

Q:How do I place an order as a retailer?

A:This website is all retail prices, you can place an order here, or make a dropshipping, we can send the goods to your customers directly, if you want, please note on the order page, we will not leave information about us.

Q:Is Checkout on this site safe and secure?

A:All payments are made through Buyer Protection and you can be absolutely sure that everything you buy here is safe and secure.

Q:How to contact us?

A:You can chat with us online through the store chat icon, or contact Email: mookidooinfo@gmail.com WhatsApp:+8615818041646

We are doing long-term business, will treat every order very responsibly, listen to the voice of every customer, your satisfaction is our greatest pursuit!So when you encounter problems, please give us a chance to do better!

Q:How do I return or exchange an item?

A:Our aim is to ensure you have the best possible experience with us, so we offer returns valid for 30 days from the date of arrival to return your item, please refer to our Returns Policy or Email:mookidooinfo@gmail.com

WhatsApp:+8615818041646

Q:Is it possible to change or cancel an order?

A:Of course, preferably within 24 hours contact us,before we ship

Q:Do I need to pay taxes?
A:Each country has its own customs rules and policies. Please contact your local customs office for more information. In the unlikely event that import duties or taxes are imposed, it is the customer's responsibility to pay these charges.