FAQ

The following are some frequently asked questions, If you have any other questions, please fill in the form below to contact us, we are very happy to help you or just chat and learn together. E-mail: info@mookidoo.com

Order processing time 1-5 days (depending on the quantity of the order).

Shipping time:Free shipping 5-15 days, Expedited: 3-7 days.Details – please refer to shipping information.

Please check the tracking number on my account or order page, shipping email or contact us.

You can use the tracking number to track your package at: www.17track.net

Expedited shipping companies: DHL, FEDEX, UPS, etc.

You can choose according to the size guide page. Generally, you choose according to your baby height and age. They are all real children's sizes.

Shoes are chosen based on heel to toe length.

For adults, due to large body size differences, please be sure to choose based on size measurements.

If you have any questions, please contact us for help.

1:Debit and Credit cards ——Accept debit and credit cards in 135+ currencies, methods such as SEPA, and one-touch checkout with Apple Pay,Google Pay,Shop Pay,Union Pay etc.

2:Paypal——Accept PayPal, Pay Later and alternative payment types.

Yes, we provide Wholesale, Retail, Customized, Dropshipping.

For wholesale, we will provide discount and sample service, it only takes 3-7 days to arrive.

For drop shipping, we can send the goods to your customers directly, if you want, we will not leave information about us.

For custom made,We can provide you with style design, customized drawings, logo sewing etc. more details, please contact us.

This website is all retail prices, you can place an order here, or make a dropshipping, we can send the goods to your customers directly, if you want, please note on the order page, we will not leave information about us.

All payments are made through Buyer Protection and you can be absolutely sure that everything you buy here is safe and secure.

You can contact us through

1: Email us: info@mookidoo.com

2: Fill in the form on the Contact Us page

We are doing long-term business, will treat every order very responsibly, listen to every customer's voice, your satisfaction is our greatest pursuit! So when you encounter problems, please give us a chance to do better!

Our aim is to ensure you have the best possible experience with us, so we offer returns valid for 30 days from the date of arrival to return your item, please refer to our Refund Policy or Email:info@mookidoo.com

Of course, preferably within 24 hours contact us,before we ship.

Contact Us